🏥Healthcare

Measure what works. Improve care. Show your work.

Healthcare decisions are high-stakes and often based on convention rather than evidence. Decision Process helps clinical and operational teams run rigorous experiments on care pathways, workflows, and patient engagement — with an audit trail for every conclusion.

Experiment Templates

Ready-to-run experiments

Appointment Reminder Channel A/B

“SMS reminders reduce no-show rate more than email reminders.”

Conditions

  • Email only (control)
  • SMS only
  • SMS + call

Metrics

  • No-Show Rate (%)
  • Patient Satisfaction (1–10)
Patient−9.4pp no-show rate

Discharge Education Protocol

“Structured teach-back discharge education reduces 30-day readmissions.”

Conditions

  • Standard discharge (control)
  • Teach-back protocol

Metrics

  • Readmission Rate (%)
  • Patient Satisfaction (1–10)
  • Treatment Adherence (%)
Clinical encounter−19% readmission

Chronic Disease Management Pathway

“Proactive care coordinator check-ins improve treatment adherence and outcomes.”

Conditions

  • Reactive care (control)
  • Proactive outreach

Metrics

  • Treatment Adherence (%)
  • Clinical Outcome Score (score)
  • Cost per Episode (USD)
Patient+28% adherence

Wait Time Communication Test

“Real-time queue updates improve patient satisfaction during waits.”

Conditions

  • No wait update (control)
  • Live queue display

Metrics

  • Patient Satisfaction (1–10)
  • Adverse Event Rate (%)
Clinical encounter+1.2 satisfaction pts

Worked Example

SMS vs. email appointment reminders across 620 patients

A primary care network tests three reminder strategies for routine appointments: email only (48hr before), SMS only (24hr before), and SMS + automated call. 206–208 patients per arm, measured over a 12-week period.

Results: no_show_rate (%)

Email only (control)

mean: 18.3%

95% CI: 14.2–22.4

SMS only

mean: 11.7%

95% CI: 8.3–15.1

P(better) = 94%

SMS + call

mean: 8.9%

95% CI: 5.9–11.9

P(better) = 98%

SMS-only reminders reduce no-show rate by −6.6 percentage points vs. email (94% probability). Adding an automated call reduces it by −9.4 points (98% probability, d = −0.84, large effect). Recommendation: switch to SMS + call for all appointment types, prioritizing high-risk patients first.

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